Packrafting Queenstown

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Retail Terms and Conditions

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Packrafting Queenstown - Shop Terms & Conditions

1. Introduction
Welcome to Packrafting Queenstown’s online shop. By purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

2. Order Processing & Payments

  • All prices are in New Zealand Dollars (NZD) and include GST where applicable.
  • Payments must be made in full at checkout unless a deposit option is available.
  • Orders will be processed once payment is received.
  • If an item is out of stock, we will notify you with an estimated restock time or offer an alternative solution.

3. Order Cancellations

Regular Orders

  • Orders may be canceled before dispatch for a full refund.
  • If the order has already been shipped, you must follow the return process (see Section 5).

Special Orders & Custom Orders

  • Special/custom orders require full payment upfront.
  • Cancellations within 24 hours: A refund may be possible minus an admin fee.
  • After 24 hours (or once the order is placed with the supplier), the order cannot be canceled or refunded.

4. Returns & Refunds

Regular Stock Items

  • Items may be returned within 14 days of delivery if unused, in original packaging, and in resalable condition.
  • Refunds will be issued as store credit or to the original payment method.
  • Customers are responsible for return shipping costs unless the item is defective.

Special Orders & Custom Orders

  • Special/custom orders cannot be returned unless defective.

Non-Returnable Items

  • Clearance or sale items.
  • Used or damaged products.
  • Items that have been modified or customized.

5. Warranty & Defective Items

  • If an item is faulty, please contact us within 7 days of receiving it.
  • We will work with the manufacturer to determine the best resolution, which may include:
    • A replacement (if stock is available).
    • A repair (if applicable).
    • A refund (if a replacement or repair is not possible).
  • The customer may be required to return the defective item before a resolution is provided.

6. Shipping & Delivery

  • Shipping costs are calculated at checkout based on your location and order size.
  • Delivery times are estimates and may vary due to courier delays, weather, or other factors.
  • We are not responsible for delays once the item is with the courier.
  • If your package is lost or damaged during transit, please contact us immediately.

7. Liability & Risk

  • Once an order is shipped, the risk passes to the customer.
  • We are not liable for incorrect shipping addresses provided by the customer.
  • We are not responsible for damage caused by misuse, neglect, or improper handling of products.

8. Privacy Policy

  • We respect your privacy and will only use your personal information for order processing and marketing (if opted in).
  • Your information will never be sold or shared with third parties.

9. Amendments to Terms & Conditions

  • Packrafting Queenstown reserves the right to update these Terms & Conditions at any time.
  • Customers will be notified of significant changes via email or website updates.

10. Contact Information

For any questions about these Terms & Conditions, please contact us at:
Email: [email protected]

By making a purchase, you confirm that you have read and agreed to these Terms & Conditions.

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